Technical support engineer nightshift

Levi Gooris
Levi Gooris
JAN 29
Brussel Flex Certificaat
04.02.2023 Job-Nr: 162710

Over het bedrijf

  • A challenging job in a high-tech and steadily growing company (100+ employees), with opportunity to further develop your skills.
  • You will be part of a growing international support team (10 people). You will be located at our Leuven/Heverlee office.
  • You will receive a specific training.
  • Permanent contract with competitive salary package.
  • Challenging position in a company that encourages initiative and entrepreneurship.


Over de functie

  • You will take on the night shift during week days, every day from 22:00 to 06:00.
  • After an internal training period, you will be part of a team responsible for the technical support of our international customers.
  • You will be responsible for the accurate administrative follow-up of customer inquiries.
  • On a daily basis, you will interact (via email and telephone) with terminal operators, maintenance personnel and technicians worldwide.
  • You will resolve inquiries within the agreed timings and escalate further where needed.
  • You are the first point of contact for customers in case of a defect, outage or problem.
  • You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues.
  • If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings. You take ownership of the customer inquiry and strive to come to result-driven solutions.
  • You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.


Functie eisen

  • Genuine interest in ICT/technical support.
  • Excellent knowledge of Dutch and English. Other languages are an asset.
  • Excellent communicator, diplomatic, result-driven, and customer-oriented.
  • Fixed work hours from Monday to Friday: 22:00 – 06:00.
  • You know how to prioritize, are well-organized and a good planner.
  • Your key skills are: customer-focused, problem-solver, result-driven, focused, communicative, eager to learn.


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