Over de functie
•After an internal training period, you will be part of a team responsible for the technical support of our international customers.
•Teams work in two shifts: 06:00-14:30 and 13:30-22:00 on weekdays.
•You will be responsible for the accurate administrative follow-up of customer inquiries.
•On a daily basis, you will interact (via email and telephone) with terminal operators, maintenance personnel and technicians worldwide.
•You will resolve inquiries within the agreed timings and escalate further where needed.
•You are the first point of contact for customers in case of a defect, outage or problem.
•You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues.
•If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings. You take ownership of the customer inquiry and strive to come to result-driven solutions.
•You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.
Over het bedrijf
•A challenging job in a high-tech and steadily growing company (100+ employees), with opportunity to further develop your skills.
•You will be part of a growing international support team (9 people). You will be located at our Leuven/Heverlee office.
•You will receive a specific training.
•Permanent contract with competitive salary package.
•Challenging position in a company that encourages initiative and entrepreneurship.
•Genuine interest in ICT/technical support.
•Excellent knowledge of Dutch and English. Other languages are an asset.
•Excellent communicator, diplomatic, result-driven, and customer-oriented.
•Work hours from Monday to Friday in two shifts: 06:00-14:30 and 13:30-22:00.
•You enjoy working in a team.
•You know how to prioritize, are well-organized and a good planner.
•Your key skills are: customer-focused, problem-solver, result-driven, focused, communicative, eager to learn.